singpass counter​ 12 25

Singpass service counter is a physical service point where you can get help with Singpass issues or applications.

Visit a Singpass counter if you’re having trouble registering, forgot your password, need to update personal details, or can’t unlock your account online.

Locations include ServiceSG branches, the main ICA office at Kallang, and various community centres across Singapore.

At the counter, staff can assist you with account activation, password reset, mobile app setup, biometric registration (like Face Verification), and updating your personal details.

Bring your NRIC, FIN card, or copyright for identification when visiting a Singpass counter. This makes verification and updating of records smoother.

Opening hours are usually Monday to Friday, with some locations open on Saturdays—always check singpass counter​ 12 25 the timing before making a trip.

If you prefer face-to-face assistance or run into problems online, heading to a Singpass counter is the fastest way to get help.